Northwest Plumbing Services respects the information you share when you reach out for plumbing help. This privacy policy explains, in plain language, what we may collect through a request to our office or website and how that information is used to follow up with you. Our goal is practical communication: enough detail for us to understand your question, identify the right next step, and keep you informed about the request you started. If you have a privacy question, please contact our St. Helens office directly.
Information you choose to provide
When you contact Northwest Plumbing Services, you may choose to provide details such as your name, phone number, email address, service address, and a description of the plumbing concern. Sharing the details needed for a callback or estimate helps our team understand where to direct your request.
Please avoid sending payment-card numbers, passwords, or other sensitive information in a general message. If a later transaction requires additional details, our office can explain the appropriate process.
- Contact details used to identify and reach you
- Property or service information you include in your request
- Notes about the plumbing work or question you want addressed
How we use request information
We use information connected to your request to return a call or message, discuss available plumbing services, coordinate next steps, and keep the owner or office team aware of the conversation. That may include questions about repairs, water or drain lines, fixtures, water heaters, remodel work, or an accessible low-threshold Bestbath shower.
- Respond to a service or general information request
- Clarify the property, timing, and work you are asking about
- Send owner or office notifications needed to follow up
Website hosting, storage, and technical services
Online service requests are saved in the website’s hosted database. Contact details and your message are also used to send an operational alert to the Manus project owner; this is not a customer email confirmation or proof that the business office has read your request. The website hosting platform provides technical services and website analytics, which may process usage and device information. Fonts load from Google Fonts, and links to maps or review sites open those third-party services, whose own privacy terms apply.
For questions about submitted information or how an online request reaches the office, contact office@nwplumbingservices.com or call (503) 366-1323. Do not send payment-card details, passwords, or other sensitive information through the general request form.
Website and communication choices
A website form or email may retain the information you submit so the request can be reviewed and answered. If you no longer want follow-up about a request, tell the office when you call or reply to the message. We will use that direction when handling future communication related to that inquiry.
Questions about this policy
For questions about information you sent, contact Northwest Plumbing Services at (503) 366-1323 or office@nwplumbingservices.com. You can also write or visit us at 1271 Columbia Blvd, St. Helens, OR 97051; mailing address: PO Box 492, St. Helens, OR 97051. Oregon CCB#77141.
Questions about your project
What information should I include in a plumbing request?
Your name, a reliable way to reach you, the service address, and a short description of the issue are usually helpful. Share only what is needed for the request.
How do I ask a privacy question or stop follow-up?
Call (503) 366-1323 or email office@nwplumbingservices.com and tell the office what you need.